Reference

Understand What You Agree To at 23taka

These Terms & Conditions set out what you can expect from us and what we ask of you when you use your 23taka account.

Applies to all account holdersbKash, Nagad, Rocket coveredEligibility depends on local lawUpdated when terms changeContact us with any questions

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What These Terms Cover and How They Apply

23taka Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with us, you confirm you have read and accepted these terms. They govern every interaction with the platform — from how you load your wallet using bKash, Nagad, or Rocket, to how we handle withdrawal requests and account disputes. You must be

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eligible under the laws of your region before using any part of the service; we do not determine what local law permits on your behalf. Deposits made through bKash, Nagad, or Rocket are processed according to the rules of those payment providers as well as our
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own. We reserve the right to request wallet verification before processing a withdrawal. If a transaction cannot be matched to your registered account details, we may place a temporary hold while the matter is reviewed. We may update these terms at any time. When we do,
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we will post the revised version here and, where possible, notify you through your registered contact. Continuing to use your account after a change is posted means you accept the updated terms. If you disagree with a change, close your account and stop using the service.
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For questions about any clause, reach our support team directly — contact details are in the Support section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US DIRECTLY

Contact Us About These Terms

If any clause in these Terms & Conditions is unclear, or if your account has been flagged during a transaction review, reach us through the channels below. We handle terms-related queries separately from general account help so you get a focused response.

Live Chat Open the chat widget from your account dashboard to speak with our team about any terms clause or account restriction in real time.

Email Support Send a detailed message to our support address. Quote your account ID and the specific clause or transaction you are asking about for a faster reply.

Account Help Centre Visit the Help section inside your account for written answers on common terms questions, wallet verification steps, and withdrawal conditions.

HOW WE MANAGE THIS

How 23taka Handles Account Terms and Data

We keep our terms practices straightforward: clear rules on data, account security, and how you can request changes. Here is what we do on each front so you know exactly where you stand.

Account Data Handling

We store only the data needed to operate your account — name, contact details, and wallet identifiers such as your registered bKash or Nagad number. We do not sell account data to third parties.

Account Security Practice

Each login session is protected by OTP verification sent to your registered mobile number. If you notice activity you did not authorise, contact support immediately to freeze the account.

Data Retention Period

We retain your account records for as long as your account remains open and for a reasonable period after closure, in line with standard financial record-keeping practice.

Requesting Changes or Corrections

To update or correct your registered details — including your linked Rocket or Nagad number — submit a request through live chat or email with your account ID for identity confirmation.

Common Questions About These Terms

These are the questions we hear most when it comes to understanding how our Terms & Conditions apply to your account. If yours is not listed, reach us through the support channels above.

Yes. The terms apply to every deposit and withdrawal, regardless of whether you use bKash, Nagad, or Rocket. Each payment provider also has its own conditions that run alongside ours.

Access and eligibility depend entirely on your local law and the regions we serve. If your region is not eligible, your account may be restricted. We cannot determine local legal status on your behalf.

We post all changes here with a revised date. Where possible, we notify you through your registered contact. Using your account after an update means you accept the new terms.

A hold is placed when the wallet details on a withdrawal request do not match your registered account — for example, a different bKash number. Verify your wallet in the account settings to resolve it quickly.

Contact us through live chat or email, quote your account ID, and request closure. Any eligible balance will be returned to your registered Nagad, bKash, or Rocket wallet after standard verification.

Send your request through live chat or email with your account ID. Our team will verify your identity before updating any registered detail, including linked wallet numbers.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoBlackjack Fiesta InfoNagad InstantCash Info23Taka Banking

Understand What You Agree To at 23taka

Contact Us About These Terms

How 23taka Handles Account Terms and Data

Account Data Handling

Account Security Practice

Data Retention Period

Requesting Changes or Corrections

Common Questions About These Terms

01 Do these terms apply to all payment methods including bKash and Nagad?

02 What happens if I use the platform from a region where it is not available?

03 Can 23taka change these terms without telling me?

04 Why might my withdrawal be placed on hold?

05 How do I close my account if I no longer agree with the terms?

06 Where can I request a correction to my registered account details?

Terms & Conditions

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